Safely defuse anxious, hostile or violent behavior at the earliest stage.

Nonviolent Intervention Continuing Education (NICE)

With a focus on prevention, this core training program equips staff with proven strategies for safely defusing anxious, hostile, or violent behavior at the earliest possible stage. Learn to organize your thinking about how behavior escalates and how to respond appropriately during moments of chaos.

  • Reduce the risk of injury to staff and patient.
  • Comply with legislative mandates.
  • Meet the standard for patient and caregiver safety.
  • Improve staff capability of responding to a crisis event.
  • Reduce exposure to liability.
  • Promote Care, Welfare, Safety, and Security.

Duration: 8 Hours

Instructor: All instructors are certified by the Crisis Prevention Institute

Certification: Participants who successfully complete the course will receive 8 hours of Continuing Education for EMS professionals, as well as a CPI Blue Card™ in Nonviolent Crisis Intervention® training.

Course Outline

Lesson 1: Pre Assessment
Lesson 2: Foundations of Nonviolent Intervention
Lesson 3: Communication
Lesson 4: Precipitating Factors, Rational Detachment, Integrated Experience
Lesson 5: Fear & Anxiety
Lesson 6: Decision Making
Lesson 7: Physical Interventions
Lesson 8: Intervention Strategies
Lesson 9: Documentation and Debrief
Lesson 10: Crisis Intervention Team (CIT) Programs
Lesson 11: Behavioral Emergencies
Lesson 12: De-Escalation Techniques
Lesson 13: Review of Local EMS Policies Regarding Use of Restraints
Lesson 14: Closing